Dear Customer,

We are delighted that you are interested in data protection. We want to provide you with a clear understanding of how we handle data processing and our commitment to privacy compliance regarding our delivery websites, applications, and related services (referred to as the "platform" below). Our aim is to offer you an exceptional customer experience while safeguarding your personal data. Trust, transparency, and honesty are our guiding principles. Your trust in our product is the foundation for delivering an outstanding customer experience.

This privacy policy applies to all personal data collected by us through your use of our website or platform application ("app"). It does not apply to any third-party websites not affiliated with us that our website or app may link to ("Third Party Sites"). The respective privacy policies of those Third Party Sites shall apply in such cases.

1. Privacy is Your Right, and the Choice is Yours

As a customer, you have the freedom to choose the information you want to share with us. Keep in mind that when you sign up for our platform, you are required to accept our terms of use. This implies that you are entering into a contract with us, granting you access to the platform based on the terms of use. Naturally, we need certain information from you to fulfill our obligations under this contract. However, the decision to provide such information or refrain from using our platform is entirely up to you.

You can manage and control the amount of personal data you share with us in the following ways:

Cookies & Web-Tracking: You have the option to set your device or web browser to reject cookies and other web-tracking technologies (this can also be done through our consent manager). Disabling web-tracking means you won't receive personalized content, offers, or ads.

Direct Marketing: If you wish to stop receiving newsletters or text messages from us, you can unsubscribe at any time. By doing so, you won't receive our exciting offers.

You also have the right to withdraw your consent for processing your personal data for specific purposes (e.g., marketing) by sending an email request to

2. Your Legal Rights

Right to Access: You have the right to know which data we store about you and how we process it. We will respond to your access request within fifteen (15) working days upon receiving it. If we can't fulfill your request within that time, we'll inform you along with the reasons or additional time needed.

Right to Rectification: If you notice any inaccuracies in your stored data, you can ask us to correct it. We will respond to your correction request within fifteen (15) working days, informing you if we can't comply or need more time.

Right to Withdraw Consent: You can withdraw your consent to the collection, use, and disclosure of your personal data at any time for specific purposes. Depending on the complexity and impact of your request, we might need reasonable time to process it. If your request affects our services to you, we'll inform you before completing the process.

To exercise your rights, you can send your request via email to You can also delete your account through your user profile on our app or by emailing us at

3. An Overview of the Personal Data We Process

In this section, you'll find general information about the categories of personal data we process about you. Personal data includes information that directly identifies you (like your name or photo) or indirectly identifies you (based on a user ID linked to your profile).

For detailed information on our processing activities, refer to the next section. Our data processing activities on the platform can be summarized into main categories of personal data:

Profile Data (Master Data): Your name, password, contact number, delivery addresses, pinned location.

Delivery Data: Your name, delivery address, phone number, pinned location, order details, and customer ID.

Orders Data: Your order history, order ID, payment method details, delivery address, order status (successful or cancelled).

Location Data: Your address, postcode, city, country, and device's longitude and latitude.

Device Information and Access Data: Device ID, operating system, access time, IP address, and more.

Customer Care Data: Your name, address, phone number, email address, and social media ID (if applicable).

Marketing Contact and Communications Data: Your name, email address, phone number, device ID.

Payment Data: Payment method, encrypted credit card information.

Detailed Processing Activities and Purposes

We process your personal data based on relevant data protection laws. We ensure adherence to all principles of personal data processing. We process data proactively collected from you and automatically collected during platform use.

We process data for the following purposes ("Purposes"):

Account Creation and Operation: Creating and managing your account, order delivery, and more.

Order Processing: Storing and processing order details, delivery, and payment data.

Direct Marketing: Sending notifications about updates, outfit deliveries, deals, and online marketing.

Fraud Detection and Security: Monitoring activities to protect our platform from potential attacks.

Call Center: Storing phone conversations for quality assurance and coaching purposes.

For more specific details and processing purposes, feel free to contact us at

How Long We Store Your Data

We generally delete your data after the Purposes have been fulfilled, according to our deletion rules and legal requirements. Special retention periods apply to legal documents like invoices. We also store data as required by applicable laws and for legal claims.

Right of Modification

We reserve the right to change this privacy notice to comply with legal requirements, including the PDPA. Significant changes will be communicated to you.

Thank you for entrusting us with your privacy. Your experience and trust are important to us. If you have any questions or need further information, contact us at

Best regards, Shahtaj Design House